Refund policy

Return & Refund Policy

Last Updated: July 15, 2026

At Granny Pattern, customer satisfaction is our priority. We want you to feel confident when purchasing our digital crochet patterns.

14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all purchases.

If you are not satisfied with your purchase or experience any issues with your digital pattern, please contact us within 14 days of your purchase. We will review your request and work with you to find a fair solution, which may include troubleshooting, replacement files, or a refund when appropriate.

How to Request a Refund

To request a refund, please email us at:

Email: patterngranny@gmail.com

Please include:

Your order number
The email address used for your purchase
The reason for your refund request

We aim to respond to all requests within 1–2 business days.

Download Issues

If you have trouble downloading or accessing your files, please contact us before requesting a refund. We will gladly resend your download links or provide replacement files if needed.

Non-Refundable Situations

Refunds may not be granted in situations such as:

Requests made more than 14 days after purchase.
Problems caused by incorrect email addresses provided during checkout.
Failure to download the files before the download link expires, provided replacement files have already been supplied.
Misuse, unauthorized sharing, or redistribution of the purchased digital files.

Processing Refunds

If your refund request is approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Granny Pattern